Privacy Policy

1 Introduction

This Privacy Policy (the "Policy") sets out the data protection principles and practices of RegalBet (the "Company", "We", "Us", or "Our") with respect to the personal data of individuals (the "User", "You", or "Your") who access or use the RegalBet online betting and live casino platform available at regalbet.cam (the "Platform").

RegalBet takes the protection of your personal data seriously. We process your information only to the extent necessary to deliver a secure, compliant, and enjoyable gaming experience. This Policy is designed to provide you with clear and accessible information about how your data is handled — from the moment you register an account through to the point at which you close it.

By registering an account with RegalBet or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must cease using the Platform immediately.

2 Definitions

For the purposes of this Privacy Policy, the following definitions shall apply:

• "Personal Data" — any information that directly or indirectly identifies a living natural person, including but not limited to name, email address, phone number, identification document number, device identifiers, and IP address.
• "Processing" — any operation or set of operations performed on Personal Data, including collection, storage, use, disclosure, transfer, and deletion.
• "Data Controller" — RegalBet, the entity that determines the purposes and means of Processing Personal Data.
• "Data Processor" — any third party that processes Personal Data on behalf of RegalBet pursuant to a written data processing agreement.
• "KYC" — Know Your Customer, the identity verification process required to validate a User's identity, age, and eligibility to use the Platform.
• "Cookies" — small text files placed on your device by the Platform for functional, analytical, and preference-related purposes.
• "Account" — a registered user profile on the RegalBet Platform granting access to betting and gaming services.

3 Data We Collect

RegalBet collects only the categories of personal data that are necessary for the legitimate purposes described in this Policy. The following table summarises the data categories we may collect and hold:

4 How We Collect Your Data

RegalBet collects personal data through the following channels:

1. Direct Submission: Information you provide when registering an Account, completing KYC verification, submitting a deposit or withdrawal request, contacting our support team, or participating in surveys and promotions.
2. Automated Collection: Technical data collected automatically as you navigate the Platform, including via cookies, log files, and server-side session tracking. See Section 8 for detailed cookie information.
3. Third-Party Sources: Identity verification and anti-fraud information received from licensed KYC providers, payment processors (including FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong, Touch 'n Go, Boost, GrabPay, DuitNow), and fraud intelligence services.
4. Regulatory Compliance Sources: Information obtained in connection with compliance obligations, including responses to lawful requests from regulatory authorities.

5 Legal Basis for Processing

RegalBet processes your personal data on the following legal bases, consistent with applicable data protection principles:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the Terms & Conditions — including account management, payment processing, and customer support.
• Legal Obligation: Processing necessary to comply with applicable laws and regulatory requirements — including KYC obligations, anti-money laundering (AML) checks, and responses to lawful governmental requests.
• Legitimate Interests: Processing carried out in pursuit of RegalBet's legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring, and service improvement — where those interests are not overridden by your data protection rights.
• Consent: Where RegalBet relies on your consent as a legal basis — for example, for the sending of marketing communications — you have the right to withdraw that consent at any time by contacting our support team or updating your Account preferences.

6 How We Use Your Data

RegalBet uses the personal data we collect for the following purposes:

• To register and manage your RegalBet Account, including authentication and security.
• To verify your identity, age (21+), and eligibility to use the Platform in accordance with our legal and regulatory obligations.
• To process deposits, withdrawals, and other financial transactions via your chosen payment method — whether Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, FPX, or any other supported channel.
• To deliver customer support services, including responding to live chat queries, email correspondence, and formal complaints.
• To monitor Platform activity for fraud, collusion, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• To fulfil our responsible gambling obligations, including monitoring wagering patterns, enforcing self-exclusion requests, and communicating with users who exhibit signs of problem gambling behaviour.
• To improve the Platform through analysis of usage patterns, bug reporting, and performance monitoring.
• To send you transactional communications, security alerts, and — where you have consented — promotional offers and personalised recommendations.
• To comply with applicable laws, court orders, and regulatory requests.

7 Data Sharing & Disclosure

RegalBet does not sell or rent your personal data to third parties. We may share your personal data only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in operating the Platform, including payment processors, identity verification services, cloud infrastructure providers, customer support software providers, and fraud prevention platforms. All such vendors are bound by written data processing agreements that restrict the use of your data to the purposes for which it was disclosed.
• Regulatory and Legal Authorities: Where required by applicable law, court order, or regulatory directive — including disclosures to financial intelligence units in connection with anti-money laundering obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of RegalBet's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer via a prominent notice on the Platform and, where feasible, via email.
• With Your Consent: In any other circumstances where you have given explicit, informed consent to the disclosure of your data to a specified third party.

8 Cookies & Tracking Technologies

RegalBet uses cookies and similar tracking technologies to operate the Platform effectively, understand user behaviour, and improve the overall experience. The following categories of cookies may be deployed:

• Strictly Necessary Cookies: Essential for the Platform to function — these enable login sessions, secure payment flows, and basic navigation. These cannot be disabled without materially impairing Platform functionality.
• Performance & Analytics Cookies: Used to collect aggregate, anonymised data about how users interact with the Platform — page views, error rates, session durations, and navigation paths. This data helps us identify and resolve issues and improve usability.
• Functional Cookies: Used to remember your preferences — including your preferred language, last-used payment method, and display settings — so your experience is consistent across sessions.
• Targeting & Marketing Cookies: Used — only with your consent — to deliver personalised promotional content relevant to your gaming preferences. You may opt out of these at any time via your Account settings.

You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.

9 Data Retention

RegalBet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Our general retention periods are as follows:

• Account & Identity Data: Retained for the duration of the Account plus a minimum of five (5) years following Account closure, in accordance with anti-money laundering and financial record-keeping requirements.
• Transaction Records: Retained for a minimum of seven (7) years from the date of each transaction.
• Customer Support Correspondence: Retained for three (3) years from the date of the last interaction.
• Cookie & Analytics Data: Retained in aggregate form for up to thirteen (13) months from collection, after which it is anonymised or deleted.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with any identifiable individual.

10 International Data Transfers

In the course of operating the Platform, RegalBet may transfer your personal data to servers or service providers located outside of Malaysia. Where such transfers occur, RegalBet ensures that adequate safeguards are in place to protect your data, including:

• Contractual clauses that bind the recipient to data protection standards consistent with this Policy.
• Transfer to jurisdictions that maintain data protection frameworks recognised as providing adequate levels of protection.
• Use of certified and audited cloud infrastructure providers that operate dedicated data protection and compliance programmes.

By using the Platform, you acknowledge and consent to the transfer of your personal data to locations outside Malaysia where such transfers are conducted in accordance with the safeguards described above.

11 Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by RegalBet:

To exercise any of the above rights, please contact our Data Protection team via live chat or by email at [email protected]. We will acknowledge your request within 5 business days and respond in full within 30 calendar days, consistent with applicable data protection obligations.

12 Children & Minors

The RegalBet Platform is strictly intended for individuals aged 21 years and above. RegalBet does not knowingly collect personal data from persons under the age of 21. In jurisdictions where 21 is the minimum legal gambling age, this restriction is applied with particular rigour.

If RegalBet becomes aware that personal data has been collected from a user who is under 21 years of age, all such data will be promptly deleted and the associated Account will be permanently closed. Any funds deposited by an underage user will be held pending legal review and, where appropriate, returned to the verified source of funds.

If you believe that a person under 21 years of age has created an Account or provided personal data on our Platform, please notify us immediately via our 24/7 support channels.

13 Security Measures

RegalBet implements a layered, industry-grade security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and RegalBet servers is encrypted using current TLS protocols.
• AES-256 Data-at-Rest Encryption: Sensitive stored data, including financial records and identity documents, is encrypted at the storage layer.
• Two-Factor Authentication (2FA): Available to all registered users as an additional layer of Account security. Strongly recommended for all players.
• Automated Fraud Detection: Continuous real-time monitoring of account activity, transaction patterns, and login behaviour for anomalies indicative of fraud or account compromise.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff who access personal data are subject to confidentiality obligations and receive regular data protection training.
• Penetration Testing & Security Audits: The Platform undergoes periodic third-party security assessments to identify and remediate vulnerabilities.

Despite these measures, no digital system is entirely immune from risk. In the event of a data breach that is likely to result in material harm to affected individuals, RegalBet will notify affected users and, where required, relevant authorities without undue delay and in accordance with applicable reporting obligations.

14 Third-Party Links

The RegalBet Platform may contain links to third-party websites or services — for example, responsible gambling support organisations or payment provider portals. RegalBet does not control the content, privacy practices, or data handling of third-party websites, and this Privacy Policy does not apply to any such external platforms.

We recommend that you review the privacy policy of any third-party website you visit before providing your personal data. RegalBet accepts no liability for the data practices of third-party platforms.

15 Amendments to This Policy

RegalBet reserves the right to amend this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, or our data processing practices. The effective date of the most recent revision is displayed at the top of this page.

Where material changes are made — particularly changes that affect how we use your personal data or the rights available to you — we will notify you via email or via a prominent notice on the Platform prior to the change taking effect. For non-material updates (such as typographical corrections or formatting changes), we may update this page without separate notification.

Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acknowledgement and acceptance of the updated terms.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the RegalBet team through any of the following channels: